Terms & Conditions

Opening Times

Our opening hours are from 8am - 7.30pm. Out of these hours a live-in member of staff will be contactable via their mobiles, which will be provided upon check-in. 

Late Arrivals

If you think you may be arriving after 7.30pm this is not a problem.  We politely ask guests if they could let us know prior to arrival so that we may make arrangements. 

Booking Policy

To make a reservation we require a pre-payment of 50% of the total booking fee at the time of booking to secure the reservation. The outstanding 50% of the booking fee will be automatically charged to the card details provided in the early morning of departure unless specified. 

Cancellation Policy

If booking direct, we offer a 72 hour booking cancellation policy. This means that if you cancel 72 hours prior to the date of arrival the 50% deposit is fully refundable. If the booking is cancelled within the 72 hours prior to arrival the deposit is non refundable and the total reservation amount will be fully charged.

Please note that if bookings are made via other online booking websites and travel agents such as booking.com and laterooms reservations are non-refundable and the total booking fee is fully charged at the time of booking. 

Minimum Night Stays

During our busy periods we may operate a 2-3 night minimum stay. This is genearlly in June, July, August and September as well as Bank Holidays and Golowan Festival. However, from time to time we may have rooms that we are able to offer a 1 night stay in. If you are looking for a 1 night stay during the dates mentioned above please do give us a call on 01736 365 664 or email penzance@artistresidence.co.uk and we are more than happy to help. 

No Smoking Policy

Artist Residence has a strict no smoking policy within the building. If a guest is found smoking or there are signs of smoking within the premises, a £100 charge will be automatically fined to the card details provided when making the reservation. If a room is found not to be in a condition for the next guests due to smoking withing the room you will be required to pay for their accommodation until the room is lettable again. 

Lost Keys

A charge of £30 will be deducted from the card details provided by the guest if keys are lost or taken home and not returned. This covers the change of lock, key fob and engraving and cost for a new key.

Lost Property

Please note that due to a high volume of lost property, we reserve the right to charge for the postage and packaging of the item(s) and an additional £10 admin fee. We also reserve the right to give any lost property to charity or dispose of it two weeks from the stay date. Artist Residence is not liable for any lost property.

Damages

Guests are fully loable for any damages and theft during their stay and will be charged in full to cover any costs occurred.  

Cookie policy

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone.

These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you.

There are two types of cookie you may encounter when using this site :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site.

 

First party cookies This site uses cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last. Cookies set by this website

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Third party cookies We use a number of suppliers who may also set cookies on their websites’ on its behalf. This site does not control the dissemination of these cookies. You should check the third party websites for more information about these.

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy policy

 

You can turn off cookies in your browser but it will be by mean of having a less interactive experience.

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